Adverse Event Reporting - Health Brands

By reporting suspected adverse events you help us ensure the safety of our medicines and patients.

Pharmacovigilance

Pharmacovigilance (PV) is the science and activities relating to the detection, assessment, understanding and prevention of adverse effects or any other drug-related problem (WHO, 2002). The aims of pharmacovigilance are:

to improve patient care and safety in relation to the use of medicines and all medical and paramedical interventions;
to improve public health and safety in relation to the use of medicines by the provision of reliable, balanced information resulting in more rational use of drugs;
to promote rational, safe and more effective (including cost-effective) use of medicines;
to contribute to the assessment of benefit, harm, effectiveness and risk of medicines;
to promote understanding, education and clinical training; and
to establish mechanisms to detect and combat counterfeit medicines entering the local market.

What are adverse events and product complaints?

An adverse event is any untoward medical occurrence in a patient who has been given a pharmaceutical product that may or may not have been caused by treatment with the product. An adverse event is commonly referred to as a side effect and can be any unfavorable and unintended sign, symptom or disease associated with the use of a product.

A product complaint is any inquiry or dissatisfaction with the identity, strength, quality or purity of a pharmaceutical product or medical device, including reports of suspected counterfeit/falsified product.

Why report adverse events and product complaints?

By reporting adverse events and product complaints for Health brands products, you help us ensure the quality and safety of medicines for patients. These reports also help us meet our reporting responsibilities to health authorities.

How do I report an adverse event and/or product complaint?

You may report an adverse event and/or product complaint by sending an email to patientsupport@healthbrandsjm.com or telephone (876) 906-5498. You may also visit our office at 39 Hagley Park Road, Kingston.

What information should I include when submitting a report?

Please report all safety information even if the details are incomplete:

Name of the product, including dose, strength, frequency and lot number
A description of the product complaint or side effect associated with the product, including all symptoms
Your name and contact information (optional)
Information about the person who experienced the side effect (e.g., initials, date of birth, gender)

Our Privacy Policy

Health Brands Limited is committed to protecting personal data and protecting personal information in connection with adverse event reports, product quality complaints and medical information inquiries, which will be in accordance with the Data Protection Act of Jamaica.

This Privacy Statement is addressed to

Reporters of adverse events, providing safety information about our products, requesting medical information and submitting quality complaints; and
Persons who are the subject of adverse events, special care cases, requesting medical information and product quality complaints.

Report an adverse event

Our Office Address
39 Hagley Park Road, Kingston

Telephone
876-906-5498

Email Address
customerservice@healthbrandsjm.com